Please contact us if you have problems with your order, customer satisfaction is our priority.

We have a 30-day return policy, which means you have 30 days after receiving your item to return your approved return.

These products are made on demand, meaning you choice the size color and design. To be eligible for a return, there must be an issue with the quality of the product ie broke, image printing error, a flaw in your item. It must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products can not be returned due to desire to change size, color or design. Please ensure you refer to color and size charts to determine your choice.

To start a return, you can contact us at texassoutherndesign@gmail.com. Please note that returns will need to be sent to the following address: 12620 FM1960 Road West, STE A-4226, Houston TX 77065, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at texassoutherndesign@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations

You’re free to cancel an order anytime before items have been created (within an hour). If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at texassoutherndesign@gmail.com.